TABLEALL

FAQ

General
Bookings
Pricing
Cancellation
Membership Code
Eat Like a Local
General
  • Q. What is TABLEALL?

    TABLEALL is an online booking service for high-end restaurants in Japan. Mainly due to language issues, most high-end restaurants in Japan need to be booked through hotel concierge desks, which can be cumbersome and often last minute as these restaurants tend to be fully booked several months in advance.
    TABLEALL solves these issues by allowing you to make these bookings on your own with a few simple clicks.

  • Q. How does the booking process work?

    There are two types of bookings available on TABLEALL:
    1. Instant Booking (Inventory-Based)
    We purchase a limited number of seats in advance from select restaurants and list them on our site.
    When you book these seats, you are guaranteed a These seats are available for immediate purchase, just like buying a ticket.
    Approximately 20% of our bookings are made this way.
    2. Request Booking
    If no seats are available for instant booking, you can still submit a booking request.
    Simply go to the restaurant’s page, click on the calendar, and send us your request.
    We will then work directly with the restaurant to try to secure your reservation.

  • Q. Why should I use TABLEALL?

    • Priority Access
    While our booking fee may not be the lowest, it reflects the exceptional access we provide.
    Thanks to our strong relationships with Japan’s most sought-after restaurants, we are often allocated seats before reservations open to the public.
    In some cases, we receive seats reserved exclusively for regulars—seats that are never listed on any other platform.
    Restaurants trust us because we strictly uphold their cancellation policies, allowing them to offer us seats with confidence.
    • We Handle Everything
    Every restaurant has its own unique booking rules—and navigating them all can be confusing and time-consuming, especially with time zone differences.
    Some booking windows open in the middle of the night or during work hours.
    We take care of the entire process for you.
    In fact, many restaurants give us early access to reservations, so you won’t need to monitor opening times or memorize policies.

  • Q. How are restaurants selected?

    A unique and memorable dining experience, TABLEALL carefully selects restaurants certain to please our valued members. We dine at all of them as regular customers before embarking on contract negotiations to satisfy ourselves of the highest quality. Quality at TABLEALL is not simply about flavors or ambience; it’s also about the chef’s skill and personality, craftsmanship, artisan ingredients, tableware, interior, exterior, service and hospitality.
    All our restaurants have limited seating enabling the chefs to give each guest the best possible experience. Some chefs have Michelin stars or major restaurant awards. But that’s not our starting criteria. The key is whether the restaurant is loved by local epicureans.
    Our high-end restaurants are booked months in advance by discerning Japanese foodies, but TABLEALL opens the door to new places offering the chance for foreign guests to share in this passion for Japanese culinary arts. That is our mission and we look forward to making your next stay in Japan a deliciously memorable one.

Booking
  • Q. Can I modify my reservation?

    You can change the date and time of your reservation if you contact us more than 14 days in advance.
    The first change is free of charge. From the second change onward, a modification fee of JPY 8,000 per person will be charged.

  • Q. Can I change the restaurant after booking?

    Unfortunately, restaurant changes are not allowed.
    If you wish to dine at a different restaurant, please cancel the current reservation and submit a new request.

  • Q. Will my card be charged when I submit a request?

    No, your card will not be charged at the time of request submission. We only place an authorization hold.
    Some credit card apps may display it as a charge, but it is not an actual transaction.
    Only when the reservation is confirmed will the authorized amount be charged.
    If no reservation is made, the authorization will be canceled and the hold will be released within 72 hours.

  • Q. Can I send multiple preferred dates when submitting a request?

    Yes, absolutely. You can select multiple candidate dates when sending your request. This flexibility helps us find the best available option for you.

  • Q. Will you book two restaurants on the same day and timing?

    No, we will not book two restaurants at the same time on the same day.
    For example, if you request Restaurant A for May 1–5 and Restaurant B for the same dates, we will book them on separate days or at different times (e.g., one for lunch, one for dinner) to avoid scheduling conflicts.

  • Q. How can I increase my chances of getting a reservation?

    Here are some tips to improve your chances, especially for high-demand restaurants:
    • Submit your request as early as possible
    • Provide multiple candidate dates
    • Maintain a good booking history with us
    • Be flexible with lunch or dinner options
    • Positive feedback from restaurants also increases future priority
    In general, the more flexible and early you are, the better your chances.

  • Q. Are there any currency exchange losses when using cards?

    In the event of a cancellation after payment, some credit card issuers may apply exchange rate differences. We are not responsible for these currency fluctuations.
    No exchange loss occurs during the authorization stage.

  • Q. Can I give a reservation as a gift?

    We do not offer gift certificates, but you may book a reservation on someone’s behalf as a gift.
    Since the course fee is prepaid, the recipient only needs to pay for drinks at the restaurant.

  • Q. Can I bring my own drinks?

    It depends on the restaurant. Some may allow it with a corkage fee. Please inquire in advance. Do not bring drinks without permission.

  • Q. How far in advance can I make a reservation?

    Each restaurant has different policies. You may submit a request well in advance, but availability depends on the restaurant—some accept bookings up to 1 month ahead, others 3 months.
    We will inform you by email when the restaurant starts accepting reservations.
    You do not need to resend your request.

  • Q. Is it possible to book for one person only?

    Yes, we can book for one person as long as the restaurant accepts it. Most of the restaurants accept one person booking. Please send us a reservation request.

  • Q. Is it possible to make a lunch reservation?

    Yes, if the restaurant is opened for lunch, we can contact the restaurant for booking. Please send us a reservation request.

  • Q. Can you book restaurants that are not listed?

    No. We can only book for our partner restaurants. We would like to hear your restaurant "wish list" for our future partnerships. Please email us.

  • Q. How do I know if children are allowed at a restaurant?

    Each restaurant’s child policy is listed on our site.
    Generally, restaurants fall into one of three categories:
    1. No children allowed,
    2. Children allowed in private rooms, or
    3. Children allowed at the counter if they can eat the course.

  • Q. Can I mention that I’m bringing a child?

    Yes, when submitting a request, please include whether you are bringing a child and their age.

  • Q. How do I inform the restaurant of dietary restrictions?

    You can note any dietary restrictions in your request.
    Please be as specific as possible.
    For example, instead of just saying "shellfish," clarify whether this includes clams, squid, or octopus.
    If you're vegetarian, let us know whether you can consume broths made from fish or meat.

  • Q. How long does it take to confirm a reservation after sending a request?

    We usually respond within 24 hours, but weekends or restaurant closures may cause delays.
    Unless canceled, we will continue trying to secure your reservation.
    If your plans change, please cancel your request immediately.

  • Q. Can I book out a restaurant for a private event?

    Some restaurants may allow private bookings. Please contact us at info@tableall.com.

Pricing
  • Q. What is included in pricing?

    The price includes a full course menu charge, service charge, tax and handling fee. The offered full course is usually the best available course at most of the restaurants. If you do not order anything in addition when visiting the restaurant, there is no additional payment necessary. If you order additional food or drinks, please pay for it at the restaurant.

  • Q. Is there a membership fee?

    No.
    We don’t charge anything as annual fee or membership fee.
    It’s free to be a member.
    Our charge is non refundable 8000 yen per seat for booking fee only.

Cancellation
  • Q. What is your cancellation policy?

    Please note that booking fee is NOT refundable at any point. We will refund you based on the below cancellation penalty.
    (Group of 3 or less people for dinner reservation in Tokyo)
    – Less than 14 days to 8 days prior to booking date: 50.0% of total pricing excluding booking fee.
    – Less than 7 days to 3 days prior to booking date: 70.0% of total pricing excluding booking fee.
    – Less than 48 hours prior to booking time: 100% of total pricing excluding booking fee.

    (Group of 4 or more people, any private room booking, lunch booking or all restaurants other than in Tokyo)
    – Less than 14 days to 8 days prior to booking date: 70.0% of total pricing excluding booking fee.
    – Less than 7 days to 3 days prior to booking date: 80.0% of total pricing excluding booking fee.
    – Less than 48 hours prior to booking time: 100% of total pricing excluding booking fee.

Membership Code
  • Q. What is the Membership Code?

    Our Membership Code aims to ensure good conduct of both our members and partner restaurants. The quality of our memberships will help us partner with high quality restaurants.
    TABLEALL might terminate the membership immediately for the below behavior
    – No-Show: Please make sure you cancel your booking via the system. If you don’t cancel and do NOT Show, we will terminate your membership right away regardless of cancellation charges.
    – Dress Code: All the restaurants require a minimum “business casual” dress code. Please avoid sandals, shorts and sleeveless tops for male members.
    – Perfume: All restaurants are small and cozy counter only restaurants. Please do not wear perfume as other customers may not like it.

  • Q. What happens if I am late?

    Please contact us if you are running late.
    If you are late without notice, you may be denied entry and no refund will be issued. Even with notice, arrivals more than 30 minutes late may still be denied, and no refund will be provided.

  • Q. What if my flight is delayed or I get sick?

    Our cancellation policy applies under all circumstances, including flight delays or illness.
    We understand these may be out of your control, but the policy still applies.
    We do not recommend booking for the day of your arrival.
    We can issue a receipt for cancellation fees, which you may use to claim travel insurance if applicable.

  • Q. Can I get a receipt?

    Yes. Once the reservation is completed (whether attended or canceled), you can download a receipt from our site.
    You may customize the billing name and split it into multiple receipts if needed.

  • Q. How long does a refund take?

    Refunds typically take 7–10 business days, depending on your credit card company.

  • Q. Can I get notified of cancellations?

    You cannot specify a restaurant for notifications.
    However, we do send cancellation alerts for highly requested restaurants via email and Instagram, especially to users who have sent requests and appear to be in the area on that date.

Eat Like a Local
  • Q. What can TABLEALL offer before your visit?

    It is often difficult to find good English information on restaurants in Japan. TABLEALL provides in-depth interviews and photo shoots by professionals to introduce the restaurants to you. You will have a glimpse of the chef, tableware, interior and exterior of the restaurants. We hope they make you excited before your visit!

  • Q. How does “Message to chef” work?

    We provide an option to write a message to the chef after your visit.
    You can comment on your experience as well as provide personal preference of the food to the chef. These messages will only be delivered to the chef and the restaurants and will NOT be shared with anyone else.
    We have this system to enable restaurants to provide foreign guests the same level of service as Japanese guests, something that is not always easy due to language barriers. Your preferences will be remembered, and you will be treated as a regular customer at your next visit.

  • Q. Why doesn’t TABLEALL have a review system?

    TABLEALL would like to become a bridge between members and restaurants by providing a system to send direct messages to chefs rather than general reviews.
    The chefs would like to treat you better at your next visit from your direct feedback rather than something general.
    We think this system is more meaningful to restaurants and chefs to provide a better experience for our members.